Certain people inhabit our work space to make our lives difficult, unpleasant and unhappy. Some of us have colleagues who frustrate and irritate us to the point of anger; they let us down; criticize what we do; try to boss us around; and dominate meetings or discussions. The behavior of these ‘difficult people’ towards us can have negative consequences for us in terms of ineffective performance, poor productivity, ill-health and poor psychological well-being. How to deal more effectively with ‘difficult’ people is the topic of this book.
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Business Ethics Personality Types Stress
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